BOOKING CONDITIONS
Your contract is with MGOC Ltd, t/a MG Owners Club*
1. Your Travel Contract
When you make a booking you guarantee that you have the authority to accept and do accept on behalf
of your party the terms of these conditions. A contract will exist as soon as a booking is
confirmed. This contract is made on the terms of these booking conditions, which are governed by
English Law, and the jurisdiction of the English Courts. If you had not seen these terms and
conditions when you made the booking and you are not happy to proceed now that you have seen them,
please return all documentation to us within 7 days of receipt. Your booking will be cancelled and
all money will be returned, provided you have not commenced your travel. This does not apply if
your booking was made within 10 weeks of travel.
Trips and tours are sold as a package to fully subscribing MGOC Members we are unable to offer
individual components of any tour. The tours, accompanying route books and information are
copyright of MGOC Ltd*. It is forbidden to copy or reproduce any part of the tour or tour route
book for use outside of those who are fully subscribed for the given tour without prior written
permission. Failing to adhere to this may result in future applications for other tours being
declined.
2. Your Travel Price
When you make your booking you must pay a non-refundable deposit. The balance of your travel
arrangements must be paid at least 10 weeks before your departure date. If the deposit or balance
is not paid on time, we shall cancel your travel arrangements and retain the deposit. The price of
your travel arrangements is fully guaranteed and will not be subject to any surcharges.
3. Insurance & Passports
It is obligatory that all travelers hold adequate travel insurance that includes repatriation due
to illness or accident. We also recommend that you take out continental vehicle recovery insurance
whilst driving abroad. A valid passport is required for the duration of your stay abroad. Non-EU
nationals may require a visa
for travel in Europe.
4. If You Change Your Booking
If, after confirmation, you wish to change your travel arrangements in any way, we will do our
utmost to make these changes if they are possible. We reserve the right to ask for an
administration charge, and any further cost we incur in making this alteration. You should be aware
that these costs could increase the closer to the departure date that changes are made. Certain
travel arrangements may not be changeable after confirmation and any alteration may result in a
cancellation charge of 100%.
5. If You Cancel Your Booking
You may cancel your travel arrangements at any time. Written notification from the person who made
the booking must be received at our office. Since we incur costs in cancelling your travel
arrangements, you will have to pay the applicable cancellation charges. At our discretion, if we
are able to resell your booking then a refund will be made, less an administration fee of £50.
Failure to resell your booking will result in the cancellation charges being applied as set out
below.
Cancellation more than 10 weeks prior to departure = Loss of deposit. Cancellation between 4 to 10
weeks prior to departure = 80% of total booking cost. Cancellation within 4 weeks prior to
departure = 100% of total booking cost. If the reason for your cancellation is covered under the
terms of your insurance policy, you may be able to reclaim these charges.
6. If We Change or Cancel Your Travel
It is unlikely that we will have to make any changes to your travel arrangements, but we do plan
the arrangements many months in advance. Occasionally, we may have to make changes and we reserve
the right to do so at any time. Most of these changes will be minor and we will advise you of them
at the earliest possible date. If we have to make a major change or are unable to provide the
booked travel arrangements, you can either have a refund of all monies paid or accept an offer of
alternative travel arrangements of comparable standard from us, if available. Please note that
carrier details such as ferry times are subject to change. Such a change is deemed to be a minor
change. Other examples of minor changes are changes to carrier type and change of accommodation to
another of the same standard. Please note that in cases of war, riot, industrial dispute, natural
disaster/adverse weather conditions or other forms of Force Majeure any compensation claims will be
void.
7. If You Have a Complaint
If you have a problem during your holiday, please inform the relevant supplier (eg. Your hotelier)
immediately, who will endeavour to put things right. If your complaint is not resolved locally,
please follow this up within 28 days of your return home by writing to our Customer Services
Department at Octagon House, 1 Over Road, Swavesey, Cambridge, CB24 4QZ, giving your booking
reference and all other relevant information. Please keep your letter concise and to the point.
This will assist us to quickly identify your concerns and speed up our response to you.
8. Our Liability to You
We accept responsibility for ensuring that your travel arrangements, which you book with us, are
supplied as originally described. If any part of your travel arrangements are not provided as
promised, due to the fault of our employees or suppliers we will pay you appropriate compensation
if this has affected the enjoyment of your travel arrangements. Our liability in all cases shall be
limited to a maximum of twice the costs of your travel arrangements.
In respect of travel by air, sea and rail, and the provision of accommodation our liability will be
limited in the manner provided by the relevant international convention.
9. Personal injury unconnected with your travel arrangements
If you, or any member of your party, suffer death, illness or injury whilst overseas, arising out
of an activity that does not form part of our package travel arrangements, we shall at our
discretion, offer advice, guidance and assistance. We limit the cost of our assistance to you or
any number of your party to £1000.00
10. Conditions of Carriage
The contractual terms of the companies that provide the transportation for your travel arrangements
will apply to this contract. These may contain terms that affect
your rights to compensation.